Pier Recruitment
Brighton and Hove Recruitment
Brighton and Hove Recruitment

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Night Shift Technical Support Advisor

  • Location:Hove, East Sussex
  • Salary:£24000.00 - 29000.00
  • Job Type:Permanent
  • Date Posted:27/04/2021

Are you a confident support / help desk coordinator?

Do you have a background in delivering outstanding customer service whilst dealing with a range of complex queries?

If so, then we have a Technical Support Desk Advisor for you.

The hours are overnight on a shift pattern. There is weekend work occasionally. This role can be remote working, but you have to live within a commutable distance from our office for training and meetings.

The role is to support customers with telephony, Data and IT issues

Key Responsibilities:

  • Answering incoming calls from customers
  • Handling complaints and complex queries
  • Escalating issues
  • Updating the CRM systems
  • To diagnose, log action and follow through to resolution all faults
  • Update your line manager on any outstanding faults
  • Working to SLA's
  • Log tickets

Please apply to find out more information

We do not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

We act as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.

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